System and Phone Outage Scheduled at Wayne County Department of Job and Family Services
The Ohio Department of Job and Family Services issued notice that the Ohio Benefits system will be unavailable from 3:00 p.m. on Thursday, April 22, 2021 to 8:00 a.m., Tuesday, April 27, 2021, due to a major technical upgrade. The Ohio Benefits system is used to apply, process, and manage Medicaid, food, and cash assistance.
While the Ohio Benefits system is down, the Wayne County Department of Job and Family Services phone system will be down to install required updates. The phone system will be unavailable beginning at 12:00 p.m. on Thursday, April 22, 2021. The phone system is expected to be operational by 7:30 a.m. on Monday, April 26, 2021.
While the phone system is down, if you need to report a form of elder abuse, such as abuse, neglect, self-neglect, or exploitation, on Wayne County residents age 60 and older during normal business hours, please call (330) 621-1440.
If you need to apply, recertify or renew your benefits for food, cash or Medicaid, you may submit an application via email to firstname.lastname@example.org or mail to Wayne County Department of Job and Family Services to 356 W. North St., Wooster, OH 44691 or utilize the outside drop box available 24/7. Please note that applications received during the system downtime will not be processed until the system returns online.
Director, Richard Owens, noted county staff will not have access to your case while the system while the system is offline. If you submit a paper application, it will be screened for expedited food assistance, but it will not be processed until after the system is back online. If you need food while the system is unavailable, please click here for local food pantry information or call United Way of Wayne and Holmes Counties at (330) 263-6363.
Wayne County Department of Job and Family Services and the OhioMeansJobs Wayne County center will be open from 7:30 a.m. to 4:30 p.m. if you wish to pick up an application or utilize the community resource room for employment and training services.
We apologize for this inconvenience while necessary updates are completed.